Fazal Majid's low-intensity blog

I bought lunch from a store in the newly renovated San Francisco Ferry Building. The Ferry Building is one of San Francisco’s landmarks, but it had fallen on hard times after being cut off from the city by the Embarcadero expressway (which was demolished after sustaining severe damage from the Loma Prieta earthquake).

The Ferry Building is home to a Farmer’s Market and a gastronomic food court. Interestingly enough, the building was reopened with little fanfare in June of this year, and the shops have been slowly opening. The economic melt-down of the Bay Area probably has a lot to do with the low-key approach, but it makes it hard to figure when the food court will be completely operational (the lunch options there are still limited). There are a number of interesting organic and gourmet food shops, however, and I think it is already worth visiting even if not all shops are in place yet.

One of my favorite actresses is the dark and brooding Marie Trintignant. Tragically, she now lies in terminal coma after being injured in a violent argument with her partner. I am not a “People Magazine” kind of person, but this strikes me as particularly sad. If you get the chance, see her in the dark comedy Cible Émouvante

I visited the San Francisco Costco yesterday, and they have replaced their Fuji Frontier 370 mentioned here with a Noritsu QSS-3101 (PDF). This generation of Noritsu digital minilab uses a laser rather than the MLVA (LED) technology used in earlier Noritsu minilabs, and it should have equivalent quality (I will know for sure this coming Thursday when I get my prints back – it seems the word is out and Costco now has quite a backlog).

The nice thing is they now have a self-service Noritsu CT-1 kiosk where you can upload your photos from flash cards or CD, albeit with a slightly clunky interface. They also support 8×12 rather than 8×10 now, and more interestingly larger sizes such as 11×14 ($2.99), up to 12×18 (also $2.99 apiece).

Fortunately, the paper used is still Fuji Crystal Archive rather than the inferior Kodak alternatives Noritsu is usually associated with (Kodak resells Noritsu minilabs, and allegedly some Agfa minilab components as well).

Update (2003-07-30):

I picked up the prints this evening. Unfortunately, contrary to what the guy at the counter said, they did crop the photos instead of adding white margins. The end result? Many prints with partially decapitated people, and those that have been spared are too wide to fit in my 8×10 album.

The prints are sharp, but significantly darker and less saturated than my proof on-screen (I calibrate my monitor with a ColorVision SpyderPRO). The Fuji Frontier was much closer to the sRGB space, it seems. I have no idea why Noritsu calibrates its machines to some completely different standard than sRGB despite the fact the latter is the industry standard. I will take a calibration target when I go to have them redone tomorrow.

I consider myself quite knowledgeable about computers and digital photography, and I can cope with manual resizing of pictures to prevent brain-dead cropping, or working with custom profiles to work around poorly calibrated printers. I am sure 99% of the digital camera buying population will be unable to go through these unnecessary hoops. They will just get dull, oddly cropped photos back and naturally think the technology is at fault, and go back to using inkjet printers even though they produce grainy prints with poor durability, all for a king’s ransom. Fuji, Kodak and the rest are already playing catch-up in the digital printing space, they will definitely lose the race if they do not improve their firmware and require digital minilab operators to calibrate their units.

Update (2003-09-24):

I gave them a lot of 25 11×14 to print on Monday. Mindful of my previous cropping fiasco, I first gave them a trial run of 6 last week (3 “lustre” and 3 glossy), as well as to test the Dry Creek Photo color management profiles. The prints came out fine, with reasonably accurate color (within the limits of the printer’s gamut). They had a half inch white border on top and bottom, as the Noritsu’s native output size is 12×14, and the lab technician told me they were expecting a trimmer next week.

Unfortunately, when I retrieved my prints yesterday (insert mandatory joke here about “someday, my prints will come”), unlike the trial run, they expanded the print to the full 12×14 paper area (thus trimming off about 1 inch on each side from the print, and ruining the composition). Costco disabled 11×14 and 12×18 prints from the CT-1 interface. They must be running the printer on manual for these print sizes because the software on the CT-1 is brain-dead about cropping, but it seems all operators are not equally well trained with the new equipment, and I suspect the user interface is confusing enough to allow them to shoot themselves (or me, in this case) in the foot.

Conclusion: color management profiles are a must for this Noritsu printer, and be very specific about cropping instructions as their workflow is inconsistent from operator to operator. And it’s a good thing they have a money-back guarantee…

I went to see Winged Migration yesterday (Le Peuple Migrateur in the original French). It is a truly magnificent and inspiring movie with incredible footage of bird migrations seen up, close and personal. Just go see it, it is suitable for all ages.

I switched my long-distance telephone provider to SBC earlier this week. On general principle, I would rather avoid funding incumbent monopolies, but their $49/month unlimited local and domestic long-distance package is very attractive, and the competing alternatives like MCI’s The Neighborhood are not available in San Francisco yet.

The main factor leading to flat-rate plans is a series of FCC regulations named CALLS that entered in effect in July 2000. Prior to these rules, the local phone companies would skim 6 cents per minute in “access charges” from the long-distance company, which would have no recourse but to pass the cost on to consumers. This is why long distance prices were on a plateau of 10 cents per minute for such a long time.

The previous regulations entrenched the concept of cost per minute in the economic structure of telephony, even though it is almost entirely a fixed cost activity. Joe Nacchio, former CEO of Qwest, famously boasted that “Long Distance is still the most profitable business in America, next to importing illegal cocaine”. CALLS slashed these access charges, removing the main impediment to flat-rate pricing.

Former AT&T researcher Andrew Odlyzko has made a compelling argument for flat-rate pricing, noting that most people prefer it to metered plans, even if they pay more for it, flying in the face of most economists’ conventional wisdom (that says more about how disconnected from reality economists are than anything else).

I have managed a large telecoms billing system project, and an interesting point, seldom made, is that billing for metered services is in itself very expensive. Collecting all the traffic information, storing it, rating it, calculating the bills, invoicing, accounts receivables, dunning and handling customer complaints involves huge IT budgets and systems so complex that over 70% of new billing systems projects fail. For example, France Telecom spent almost half a billion dollars on its would-be next-generation billing system, Fregate, before pulling the plug. Most Baby Bells are still running CRIS, a creaking sixties-seventies mainframe-based billing system they inherited from Ma Bell.

There is clearly a point at which services become too cheap to meter, or more precisely, metering becomes too expensive. We may have reached that point already for voice, even if the dinosaurs don’t realize it yet. The only thing that is keeping per-minute charges alive is customers’ inertia, never a factor to be underestimated, to be sure.