Fazal MAJID
Profile
I am a successful entrepreneur and hands-on CTO with a proven track record in the competitive and time-driven Cloud, SaaS and Big Data Analytics industries. I also have international experience in the Telecommunications and Networking fields. This background gives me a unique perspective across the entire application stack.
I am looking for technically challenging hands-on CTO or Senior IC roles with scope.
Skills
- Founding and growing startups, and making them survive recessions
- Aligning strategy and technology
- Building and managing engineering and ops teams, Project management
- Mentoring engineers
- Cost-effective scaling (Mobile, Web, Big Data and Cloud)
- Performance optimization and application tuning
- Database and Big Data design and management
- Network architecture, Telecommunications OSS and BSS architecture
- Expert in Python, C and Go on UNIX platforms
- I was granted two patents
Experience
Dirac Software
Interim Chief Technology Officer
June 2025–April 2026 — London, UK
Startup, disrupting wholesale export-import using software and GenAI.
I built Claude-based agentic workflows with MCP and RAG for sourcing unstructured brand and retailer data, and hybrid human-LLM CRM to manage the sales process. I fixed tech debt around operations, mentored two high-potential but inexperienced engineers.
Interlude: Six months' gap to deal with a family emergency (father had a heart attack and needed medevac) — January 2025–June 2025
Meta (WhatsApp)
Software Engineer (IC7, Systems Generalist archetype)
May 2023–December 2024 — London, UK
WhatsApp is the world's foremost messaging and communications service.
Senior software engineer, working in the WhatsApp Business Pillar. IC7 are ~1% of all Meta engineers.
I improved the quality of the Business Messaging experience at scale on WhatsApp, including frequency capping of marketing messages and other steps to protect the user experience. This corrected declines in read rate and other measures of user sentiment.
I developed a ground-breaking approach to business analytics while preserving user privacy and complying with WhatsApp's onerous critical commitments to regulators and users with strong differential privacy.
I used LLMs for flow classification, spam identification & control and live functional regression monitoring.
Singular Labs Inc.
Chief Technology Officer, Attribution
June 2017–January 2023 — San Francisco, CA, USA & London, UK
Startup, developing a SaaS Mobile Analytics, Attribution, Mobile Marketing and Behavioral Targeting platform. Apsalar merged with Singular in June 2017, combining best-in-class marketing analytics and attribution.
I shared responsibility for integrating the platforms, modernizing our stack, migrating to AWS, cross-training and mentoring the distributed teams (San Francisco, Tel Aviv and Bengaluru), and led on scalability for user/device-level data. I implemented GDPR and COPPA compliance, as well as data governance as contractually required by our partners.
I extended our platform to be globally distributed, self-healing with continuous delivery while further optimizing cost efficiencies using a judicious mix of cloud and facilities-based infrastructure. This includes building observability into our software stack.
Apsalar Inc.
Co-Founder and CTO
February 2010–June 2017 — San Francisco, CA, USA
Startup, developing a SaaS Mobile Analytics, Attribution, Mobile Marketing and Behavioral Targeting platform.
As CTO, I was responsible for the architecture, implementation and operations of the Apsalar platform, and building a highly productive engineering team to develop it.
I built market-leading mobile revenue analytics, mobile attribution, real-time bidding and audience creation and distribution platforms.
I scaled our architecture to traffic levels three orders of magnitude higher than Kefta for roughly similar CAPEX.
I built a data science team to create market segments to sell as a DSP. Ultimately we were not able to scale them due to poor RTB inventory quality at the time and focused on our attribution offering.
Acxiom Corp.
Senior Architect
April 2007–February 2010 — Foster City, CA, USA
Global data broker that collects, analyzes, and sells consumer information for targeted advertising and marketing.
I worked on the architecture for Acxiom's next-generation multi-channel marketing platform, integrating the Kefta technology with Acxiom's other online marketing channels. Some of the work covered scalable, yet ultra-low latency OLTP database technology for demanding online applications, where every millisecond counts.
Kefta Inc.
Co-Founder and Chief Technology Officer
February 2000–April 2007 — San Francisco, CA, USA
Startup, funded by Softbank Venture Capital. Kefta provided SaaS behavioral targeting and email marketing solutions that helped increase our clients' online conversion rates and sales, often by 30%. We sold the company to Acxiom Corp. in April 2007.
I started the company with two partners (both Harvard MBAs), as the founder with a technology background. I was the technical face of the company on client pitches and public speaking engagements. I defined the technology vision and led its implementation, including much of the coding. I recruited, managed and mentored the engineering team (14 engineers at peak).
As a founder, I was ultimately responsible for getting things done. Just one example: after an unavoidable round of downsizing in 2003, I assumed the role of sole systems and database administrator until 2005. I led the business' reinvention several times to ensure its survival and renewal in the face of the dot-com nuclear winter of 2000–2004, one of the most challenging environments ever for technology startups.
I ran a tight ship and found ways to stretch our infrastructure dollars. One way to achieve that was insisting on performance optimization and efficiency, and mentoring engineers in my team to achieve this.
EuroNet Internet BV
Technical Director, Operations Manager, deputy CEO and interim CIO
1999–2000 — Amsterdam, Netherlands
Dutch commercial ISP, ran a national network with 26 POPs in the Netherlands, as well as an international backbone, with POPs in London, Brussels, Paris, Frankfurt, Washington and San Jose.
I performed technical due diligence for France Telecom's acquisition of the company in 1998, and stayed on to overhaul it. I limited post-acquisition turnover and recruited to stabilize the workforce, while shedding non-strategic activities such as custom web development.
I managed the core operations department with a 1999 budget of €5M in capital expenditures, €4.5M in operating expenses, and over 20 employees.
I upgraded the technical platforms (service, network and IS), reorganized operations and project management. I led the design of the long-term converged technical architecture for data services (IP and ATM) for all of France Telecom's Dutch affiliates. The first phase was an ambitious IP over SDH network of Cisco 12000 and 7500 routers, spanning over 29 POPs in the Netherlands.
France Telecom Interactive (FTI)
Deputy VP of Engineering. Acting as CTO for the division
June 1996–1999 — Paris, France
The division of France Telecom that operated Wanadoo (now rebranded as Orange), the premier Internet Service Provider in France and second-largest in Europe.
I designed Wanadoo's technical architecture to scale to 1 million subscribers and beyond by 1999, ran the RFPs and oversaw their implementation. This included the network architecture, the web portal and email services platform, the Business Support System (provisioning, billing and CRM) and the OSS. The first phase was completed in August 1997, the second in February 1999, when it served over 560,000 dialup, cable and ADSL subscribers. In remarkable test of longevity, FT/Orange is still using the same basic architecture for over 5 million subscribers across all retail Internet services.
I set up much-needed QA and project management groups, to improve reliability, quality of service and reduce time to market for introducing new features.
Service d'Études Communes des Postes et Télécommunications (SEPT)
Project Manager
September 1994–June 1996 — Caen, France
A joint France Telecom and French Post Office R&D lab, covering Internet, messaging, groupware, smart card, RFID and payment technologies.
I led Project Mercure to produce a prototype ISP platform for FT with electronic commerce capabilities, as a successor to the legacy French Minitel system. The project was successfully completed, on time and within budget, in collaboration with Netscape Communications, with a total budget of €500K and a staff of 15 engineers. The payment feature was patented and later commercialized in Wanadoo. It was generating well over €2M in yearly revenues by 2002.
Education
Télécom Paris (French National Higher Institute for Telecommunications)
MS in Telecommunications Engineering
1992–1994 — Paris, France
Telecom ParisTech is one of France's leading graduate engineering schools and is considered the school in the field of IT.
Yale University Mathematics Department
Research Assistant
1992, 1993 — New Haven, CT, USA
Under the supervision of Prof. Ronald Coifman.
I investigated noise reduction using wavelet packet analysis, leading to an international publication and a scientific software package. My research was awarded first prize for Mathematics in 1992 by the École Polytechnique.
École Polytechnique, Corps des Mines
MS in Mathematics and Computer Science
1989–1992 — Palaiseau, France
The top French engineering institute or "Grande École". It has trained France's scientific and industrial elite and the upper echelons of its civil and military services since its inception, and it continues to do so today.
Technical Skills
Patents granted
Videotex emulator in Java (French patent 96 04263 / FR 2 747 258 – A1).
Web-oriented Pay-per-view system (International patent WO 99/03243).
Highly Proficient
- Distributed systems architecture
- Scalability Engineering
- Performance Engineering & Optimization
- Building telemetry and observability software
- Python, writing Python C extension modules
- C, Go, Erlang, Rust
- HTML5, CSS, JavaScript
- LLMs: Llama3, Claude
- GenAI APIs: Llama.cpp, LangChain, FastMCP
- PostgreSQL, PL/pgsql, PL/proxy, CitusDB
- Writing C extensions for PostgreSQL
- SQLite, DuckDB, PrestoDB contributor
- Docker and Kubernetes, LXC
- Amazon AWS
- Linux (specially Alpine and Ubuntu)
- UNIX systems and network programming
- PostgreSQL DBA at scale
- Git and CI/CD
- nginx, incl. extension module programming
- HAProxy, NSQ, Valkey/Redis
- Postfix, Dovecot, DJBDNS, Unbound, CoreDNS
- Network protocol packet capture analysis
Past Experiences
- C++, Java, Scala, Ragel
- DTrace
- Apache Spark
- iOS (Objective-C) and Android app dev
- Juniper JunOS and Cisco IOS
- PHP, writing Wordpress extensions/themes
- Oracle SQL, PL/SQL, Pro*C, OCI and JDBC
- MySQL
- React, Vue.js
- Apache, NSAPI and AOLserver extensions in C
- Tcl/Tk, Tcl C extensions and embedding
- Oracle, Sybase and SQL Server DBA
- macOS, OpenBSD, FreeBSD
- CORBA, AMQP, XML-RPC
- X11/Athena and Motif
- Microsoft Project, including VBA extensions
- Memcached, Cyrus, BIND, SAMBA admin
- SNMP, NetFlow, MRTG, Cacti
- VMware, Xen, KVM, Parallels and VirtualBox
- Windows programming
- PostScript
- Solaris, Illumos (OpenIndiana and SmartOS)
Foreign languages
Native French, English and Urdu speaker. Intermediate German. Basic Dutch and Japanese.
International exposure
- 2019–Present: London, UK
- 2000–2019: San Francisco, CA, USA
- 1999–2000: Amsterdam, Netherlands
- 1992, 1993: New Haven, CT, USA
- 1982–1985: Tokyo, Japan
- 1978–1980: Riyadh, Saudi Arabia
- 1970–78, 80–81, 1985–2000: Paris, France