Fazal Majid's low-intensity blog

Sporadic pontification

Fazal Fazal

ArtisanState review

TL:DR Avoid them.

I seldom print photos any more. When I do, I prefer to make photobooks, as the format is way more convenient than loose prints, takes little space, and looks more polished than a traditional photo album.

Unfortunately, most photobooks are printed on HP Indigo digital presses, which use a technology somewhat similar to a laser printer, but capable of better quality photo reproduction. Indigo presses were originally designed to produce personalized junk-mail, not high-quality photo reproduction, and the quality, while decent, is not at the same level as that of true RA-4 photo paper exposed with a laser or LED light source as done by most digital minilabs (e.g. Fuji Frontier or Noritsu QSS) or higher-end imaging systems like the Océ/Cymbolic Lightjet or Durst Lambda.

There are higher-quality options. AdoramaPix has a good reputation for its albums, which are printed on RA-4 paper and bound in a lay-flat binding without a gutter, a technique that lends itself specially well to panoramic prints. They also have a “Hudson” line of premium albums where the photos are laminated on thick cardstock for a more luxurious feel. In researching this flush-mount process, I discovered a company called ArtisanState. It is based here in San Francisco (manufacturing is in China), their pricing seemed attractive, so I decided to give them a try.

I used a selection of my panoramic prints and ordered a 6×8 album bound in genuine leather. They offer two grades of paper, Fuji Crystal Archive Lustre and Fuji Crystal Archive Pearl Metallic, and I opted for the latter. Metallic paper, first introduced by Kodak under the Endura brand, has mica particles embedded in the RC paper base under the photographic emulsion. The photo looks as if it is painted on metal, which can be spectacular, specially with specular highlights (although I would not recommend it for portraiture such as a wedding album, the fashion industry seems to be quite fond of it). The Fuji lustre has a grainy finish that resists fingerprints, but I don’t find it attractive, and would much prefer a satin finish without an obvious texture like the one Moo uses in its business cards.

When I received my album after 2 weeks, I was impressed by the reproduction quality and the metallic effect, but there was also a very visible texture on the pages, similar to an orange peel. After some research, I found that mounting metallic papers seems to cause orange peel unless done very carefully using a low temperature on the mounting press, and they are the exception to the general rule of thumb that Fuji products are superior to Kodak’s (although true to form, Kodak’s bean counters degraded the quality of the product by cutting corners to shave costs).

At the price they charge ($104 list, but I got it at 40% promotional discount), you can rightfully expect perfection. I wrote to ArtisanState to complain, got the run-around, and reviews online suggest my experience with unresponsive support is far from unusual. I am going to try again with AdoramaPix: they may be more expensive, but the product won’t be made in China and in the end you get what you pay for.

Divine Dark Chocolate Hazelnut Truffle

Divine Chocolate is owned by a Ghanaian cocoa farmers’ cooperative. All the profits go back to the farmers, unlike the “Fairtrade” scam where the expensive certification primarily benefits self-aggrandizing Western auditors and marketers. For that reason alone it is a brand I would like to love. Unfortunately, my experience with their products to date has been underwhelming—not bad per se, just very ho-hum.

I experienced chocolate cravings today and stopped by the SF SOMA Whole Foods despite its mediocre range (Whole Foods’ selection is mostly abysmal, but they are the only grocery within walking distance of my office). They had a new bar by Divine, and I tried it out. This tuned out to be good call.

The bar itself is really a dark chocolate gianduja, I guessed they dumbed down the name to “truffle” to avoid confusing the mainstream consumer. I personally prefer a lighter, milk chocolate based giandujas, my benchmark being the Venchi Blend bars and the Callebaut blocks meant for bakers, but this bar has a clean taste, and the hazelnut taste comes out well.

It is not as good as the Poco Dolce Bittersweet Hazelnut bar, but is also significantly cheaper at $4 each. I am not sure how long they can keep the price, given the bar is 20% hazelnuts by weight, and that the price of hazelnuts on world markets has jumped by 60% due to poor Turkish harvests (Turkey produces 70% of the world’s supply of hazelnuts, and 25% of the world’s hazelnuts are snapped up by Ferrero, makers of Nutella).

The slow decline of Amazon Prime

I have been an Amazon Prime customer since it was introduced, almost a decade ago in 2005. They recently raised the price to $99, which is not unreasonable given inflation and the rise of fuel and shipping costs. Unfortunately, the service has also degraded, and I am considering dropping it for that reason.

It really hit me this week. I ordered a bunch of loupes from eBay last weekend, as Schneider stopped manufacturing them 2 years ago and they are now officially listed as discontinued, and old-new stock of other reputable makers like Leica, Cabin/Mamiya or Rodenstock are starting to dwindle. At the same time, I ordered a few items using Amazon Prime (5 orders in all, 3 from Amazon themselves, 2 from third-party vendors but fulfilled by Amazon). All my eBay items have already arrived, including some shipped all the way from Canada that arrived yesterday, but only one of the Amazon items has arrived. Something is seriously wrong when Amazon’s vaunted logistics cannot match individual sellers on the fleabay.

The problem cannot be laid at the door of the shipping companies, the problem is that Amazon is taking longer to ship the items in the first place. It is an open question whether that delay is intentional (as seems to be the case for Amazon free super shipping orders, or when Netflix delays heavy customers’ DVDs to rate-limit them and thus reduce its shipping costs).

One other factor that has decreased the value of the service is the increasing proportion of items that are part of Amazon’s obnoxious add-on item program. Contrary to Amazon’s statements, many of the items downgraded to add-on status are not ones that were unavailable previously, but rather items that were previously eligible for Prime but no longer are. If I have to accumulate $25 in orders, I might as well go back to the free super saver shipping.

To sweeten the sticker shock, Amazon is bundling streaming video and music, and the Kindle lending library. Those services have essentially zero value for me, as the movie selection is as dismal as Netflix’s (mostly C-list or really old movies, hardly anything you might want to watch), streaming does not have good classical music coverage, and I refuse to use Kindle due to their predatory practices.

I find I am buying considerably less from Amazon these days:

  • Since they introduced sales tax, they are often not competitive with bricks-and-mortar retailers like Target (which will give you an extra 5% discount for using their REDcard) or B&H.
  • I refuse to buy books from Amazon (eBooks from iBooks or straight from the publisher like O’Reilly).
  • I buy my classical music from ArkivMusic (for CDs and SACDs, and they have their own $20/year equivalent of Prime) or FLAC sites like B&W Society of Sound, Linn, eClassical and Chandos.
  • I get my photo gear, computers and other electronics from B&H whenever possible, and that probably accounts for the bulk of my former Amazon dollars.

What’s left?

  • Oddball items hard to source otherwise
  • Tools
  • Household supplies (although I get most of these from Costco or Soap.com, admittedly an Amazon company now).
  • Very occasionally some specialty grocery items and clothes.

I used Amazon’s handy order history export (temperamental, it fails if you have Amazon Honor System transactions in the selected date range) to calculate how much I spend with them (removing Adorama as they are a big outlier), and the trend is clearly unfavorable to Amazon since the high water mark of 2011. Their changes to Prime (pay more for worse service) are certainly not helping.

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